Terms of Service

These terms apply to aircond installation, servicing, repair and related services supplied by Multicore Dynamics Resources, trading as KL Renovator (SSM registration 202503227236 (003765188-T)), in Kuala Lumpur and Selangor, Malaysia. By confirming a booking you accept these terms.

Prices published on this website (for example basic servicing from RM 99, pressure chemical wash from RM 120 and wall-mounted installation from RM 199) are starting prices. The final price depends on your unit type, HP size, pipe run and site conditions. Every price is confirmed with you — on WhatsApp or on site — before any work begins. We do not proceed on the basis of an unconfirmed price.

Where extra materials are needed (for example copper pipe beyond the included 7 ft, at RM 17–27/ft depending on HP), the extra cost is measured, quoted and approved by you on site before drilling or installation starts.

Bookings made through this website are requests for an appointment slot. A booking is confirmed only when we reply confirming the date and time. Same-day availability depends on technician routing and is not guaranteed. We will inform you as early as possible if a slot must be rescheduled.

We accept cash, bank transfer, DuitNow and e-wallet payment. Credit card payment can be arranged for larger jobs when agreed in advance. Unless agreed otherwise for large projects, payment is collected after the work is completed and you have verified the unit is working — no upfront payment is required for standard services.

Servicing, repair and installation work carried out by us is covered by a 1-month workmanship warranty from the date of completion. If a problem covered by this warranty arises within that period, contact us on WhatsApp at +60 18-298 3573 and we will return to rectify the work. The warranty covers workmanship only; it does not cover manufacturer defects, parts failure unrelated to our work, physical damage after handover, or faults caused by work performed by others.

You may cancel or reschedule a confirmed appointment at no charge by contacting us on WhatsApp as early as possible before the scheduled time. If a technician has already travelled to your address and the job is cancelled on arrival, a travel fee may apply. Repeated no-shows may require advance confirmation for future bookings.

You are responsible for providing safe and lawful access to the units to be worked on, including any approvals, deposits or service-lift bookings your building management requires for high-rise work. Our technicians follow each building's security and access procedure. We cannot be responsible for delays caused by missing building approvals, locked areas, hazardous access or unsupported electrical supply.

Many units we service in KL and Selangor are 10 years or older. Where servicing or dismantling an aged unit risks exposing pre-existing faults (for example a weakened capacitor, brittle piping or corroded drain pans), we will flag the risk and quote before any additional work. We are not liable for pre-existing defects that are not caused by our work.

Our liability for any claim arising from the services is limited to the amount paid for the work concerned. Nothing in these terms excludes liability that cannot be excluded under Malaysian law.

These terms are governed by the laws of Malaysia. Any dispute arising from them is subject to the jurisdiction of the Malaysian courts.

Questions about these terms: WhatsApp +60 18-298 3573 or email info@klrenovator.com. See also our Privacy Policy.